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Appearance and Grooming Standard

Appearance and grooming standards have been developed so that all staff members will know how to present themselves when meeting the expectations of our five and four star properties.

If you have any questions regarding how the Appearance and Grooming standards apply to you, then please contact us.

 

  • Hair
  • Facial Hair
  • Jewellery
  • Accessories
  • Cosmetics and tattoos
  • Uniforms
  • Shoes
  • Business attire – women
  • Business attire – men
  • Off-duty attire
  • Training program attire

Hair

  • Hair must be clean and neatly combed. It must allow for eye contact at all times.
  • Coloured or tinted hair must appear natural and be well maintained.
  • Hair must be conservatively styled. Extreme (e.g. asymmetrical, bi-level, etc.) styles are unacceptable. The height of the hair above one’s head should not exceed two inches, unless an employee’s hair naturally does so.
  • Gels, sprays and hair mousse may be used conservatively.
  • Employees in food service areas must comply with health department regulations;
  • If hair is tied back, accessories must be suited to a professional environment and coordinate with the style and colour of the uniform or business attire.
  • Wigs may be worn if the above conditions are met.

Facial Hair

  • Facial hair which is of a conservative style and in keeping with a professional image is acceptable. Neatly trimmed beards are permitted if fully grown (no new beards are to be grown on the job). Moustaches are permitted but must be neat.
  • Sideburns must be neatly trimmed, and must not extend beyond mid-ear. They must be of a conservative style; flares or mutton chops are unacceptable.
  • If an employee requires a religious accommodation for sincerely held religious beliefs, the Hotel will comply with applicable law.

Jewellery

  • Jewellery will not be permitted as it might cause a safety hazard.
  • Ankle bracelets and visible body piercing (e.g. tongue, nose, eyebrow, etc.) are not permitted.
  • Employees may wear small stud earrings or small clip on earrings. Only two earrings per ear may be worn so long as they are moderate in size.

Accessories

  • Items such as belts with designs, hats, headbands and bandannas are not permitted.
  • Combs, wallets, or other large objects should not be visible or carried in pockets.
  • Employees must wear colour-coordinated socks.

Cosmetics and tattoos

  • Hands and nails should be clean at all times. Nails should be neatly trimmed and should not extend more than ¼ inch beyond the end of the finger.
  • Nail jewellery is not permitted.
  • Perfumes and au de cologne must be discreet and worn with moderation.
  • Employees may wear nail polish that is well maintained if it meets hygiene, health and safety standards and is of a conservative colour that complements the uniform or business attire.
  • Make-up should promote a professional well-groomed image. It should be applied conservatively and complement normal skin tones. Extreme colours and/or excessive amounts are not permitted.
  • Visible tattoos must be discreet, tasteful. Management reserves the right to ask for tattoos to be covered up during workperiods.

Uniforms

  • Staff members will wear uniforms that are clean, neatly pressed and in good repair.
  • Staff members will keep the uniforms in the condition as issued.
  • Uniforms are not to be worn when not on duty and are not to be worn off Hotel property unless on company business.

Shoes

  • Shoes must be clean, well-polished, in good condition and appropriate for business attire.
  • Staff members who work in the Housekeeping, Stewarding, Engineering, Banquets and Food
  • and Beverage departments must wear shoes with non-slip soles. Footwear standards may vary based on specific departmental needs

Business attire – women

  • Professional Business Attire consisting of a suit (skirt or pant) or a blazer with a dress, dress pants or skirt is required for all women in management positions.
  • Traditional fabrics such as wool, wool-like fabrics, cotton blends, heavy silk and linen are appropriate, while denim, corduroy, khaki, flowing silk or other light fabrics, wide-knits, leather, suede or any other fabric suggesting casual sportswear or evening attire are not appropriate.
  • If not wearing hosiery, legs must be clean shaven and presentable.
  • Shoes must be leather or leather-like dress shoes with slip resistant soles, clean and in good repair at all times. Shoes must have a heel no higher than three inches. While sling back shoes are acceptable, open heeled shoes, mules, slip-ons and sandals are unacceptable.
  • Seasonal grooming guidelines will be communicated several times per year.

Business attire – men

  • Professional Business Attire consisting of a suit or blazer and slacks, shirt and tie is required for all men in management positions. A jacket is to be worn when in the public eye.
  • Men in non-management, non-uniformed positions will wear a shirt, tie and dress slacks.
  • Traditional fabrics such as wool, wool-like fabrics, or cotton blends are appropriate, while denim, corduroy, khaki, flowing silk or other fabrics, wide-knits, leather, suede or any other fabric suggesting casual sportswear or evening attire are not appropriate.
  • Shoes must be leather or leather-like dress shoes with slip resistant soles, clean and in good repair at all times. Shoes must have a closed toe and heel (with the exception of approved clogs for kitchen staff members), and have a non-slip sole with an upper sole of substantial construction (leather or heavy vinyl).
  • Seasonal grooming guidelines will be communicated several times per year.

Off-duty attire

  • All Colleagues coming to and from the hotel should follow the above grooming guidelines.
  • Uniformed colleagues should be dressed appropriately when walking to the employee entrance area.

Training program attire

All training programs should follow the above grooming guidelines as listed above. Professional business casual is recommended; as such the following guidelines are not permitted:
  • Tank tops
  • Slippers, flip-flops
  • Jeans or shorts

Job positions

We can supply skilled, experienced staff in the following positions

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